Privacy Policy Statement

CowaSoft LLC takes privacy and data collection issues seriously and has created this privacy policy in order to demonstrate its firm commitment to privacy.  This privacy policy statement explains how we collect your personal and credit/debit card information when purchasing our service(s) and product(s). This statement also lists what we do and do not do with this information.

 

Personal Information

When you purchase service(s) or product(s) from CowaSoft LLC we will ask you for personal information that can be used to identify you, that can be used to make online transanctions,  and that can be used to contact you regarding your payment. The information that we will ask for is the following: 

 

   • Your name which includes your first and last name.
   • A home or physical address mailing address.
   • An email address for electronic communication.
   • Credit card information when redirected to our payment gateway for purchasing products.

 

If you are simply browsing the CowaSoft.com web site and not attempting to purchase any service(s) or product(s) from CowaSoft LLC then no personal information will be collected about yourself.

 

What we do with this information.

When you purchase any service(s) or product(s) from CowaSoft LLC we will store your name, home mailing address, email address, and any completed transactions for our service(s) or product(s) on our server so that we can keep record(s) of your purchase(s) for our accounting purposes.

 

In addition before purchasing any products from CowaSoft LLC you must become a registered member which means you must select a username/password that will identify you so that you can access any purchased product(s) that require electronic download.  We will store your username/password on our servers along with your email address.  This information is used so that you can autheticate against our server to identify that you are who you say you are.

 

We may use your email address to email you regarding the service(s) or product(s) you ordered, to confirm that you received the service(s) or product(s) you ordered, if applicable to notify of you service(s) or product(s) expiration, and to ask you for feedback on the service(s) or product(s) we provided to you.  You may ask us at any time to stop sending you further emails of this nature.

 

CowaSoft LLC does not store any of your credit card information on our servers.  When purchasing service(s) or product(s) from CowaSoft LLC you will be redirected to Authorize.Net, a secure payment gateway, where you will enter your credit card information on a secure order page.  Once you submit the order, Authorize.Net will transmit your credit card information and payment request securely over an encrypted SSL connection to your credit card issuer for verification where the transanction will either be approved or declined.  On approval CowaSoft LLC, will create a payment record in our database that contains your username, physical mailing address, email address, CowaSoft LLC invoice number, and Authorize.Net invoice number.  This is the only information we store on our servers at CowaSoft LLC.  We do not store any sensitive credit card information on any CowaSoft LLC servers.

 

What we do not do with this information.

We do not give, sell or rent any of your personal information to any third party under any circumstances. The only other company we share your information with is Authorize.Net our secure payment provider, so that your credit/debit card transaction can be completed.

 

We do not send unsolicited commercial email (”spam”) to your email address.

 

Credit/Debit Card Information.

When you make a purchase from CowaSoft LLC, our secure payment provider, Authorize.Net, asks you for your credit/debit card details in order to process the transaction. The information that Authorize.Net asks for is:

 

   • The name printed on your card.
   • Your credit/debit card account number.
   • Your credit/debit card security code (printed on back of some cards).
   • Your card “valid from” date and expiration date.
   • Your card “issue number” (for certain type of cards only).

  

This information is collected securely using a 128-bit encrypted SSL connection between your Web browser and Authorize.Net’s payment gateway.  SSL uses a digital certificate to encrypt data transferred between you and the payment gateway.

 

Authorize.Net’s privacy and information collection policy can be found here:
http://www.authorize.net/company/privacy

 

If you have any further questions on Authorize.Net’s privacy policy or information collection method you can email your question to the following address:
support@authorize.net

 

IP Address.

CowaSoft LLC records your IP (Internet Protocol) address when you make a purchase. This identifies the computer that you used to make the purchase. This information is used in the event of fraudulent transactions, in order to verify the computer that was used to make the fraudulent transaction. We do not sell, rent or give out IP address information to any third party.

 

In addition CowaSoft LLC records your IP (Internet Protocol) address when you log into our services.  This information is used to prevent account sharing.  Account sharing is strictly prohibited.  A user over a 24 hour period can only access our server from 5 different IP addresses. If this limit is breached your account will be suspended and you will have to contact support@cowasoft.com to have your account re-enabled.

 

Cookies

This site may employ cookies to better serve you.  Advertising networks that serve ads onto our site may also use their own cookies. Cookies are pieces of information that a Web site transfers to an individual’s hard drive for record keeping purposes. Cookies may save information such as your page preferences. By saving this information, cookies make your Web-surfing easier as well as giving us data regarding which areas of the site are popular, and which are not. This data may be used to effectively improve our site. Most browsers are initially set to accept cookies. If you’d prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent. However, it is possible that parts of our site will not function properly if you do so.

 

Third Party Links

We provide third-party links for your convenience only. These third party sites may send their own cookies to you, or otherwise collect data or solicit personal information from you. You follow the third-party links posted on our site at your own risk. We do not accept any responsibility or liability for privacy or other issues associated with any sites you may link to through our site.

 

Security

We use industry standard efforts (such as a secure sockets or secure socket layer where appropriate) to safeguard the confidentiality of your personally identifiable information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure.

 

Limits on Our Abilities

Although your privacy is very important to us, due to the existing legal and technical environment, we cannot ensure that your personal identifiable information will not be disclosed to third parties in ways not described in this policy. For example, we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications.

 

Your Consent to This Agreement

By using CowaSoft LLC website, you consent to the collection and use of personal information by CowaSoft LLC as specified above.  If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

 

Questions or Comments.

Our aim at CowaSoft LLC is to be clear and up-front about how we store and use your personal information, so that you may feel reassured and safe when you utilize our services.  If you need any more information on our privacy policy, or would like to make any comments, please mail or email us at the addresses provided below and we’ll get back to you as soon as we can in regards to your privacy issues.

 

CowaSoft, LLC
3353 Porter Circle
West Jordan, UT, 84084
USA

support@cowasoft.com

Last updated on July 13, 2008

Privacy Policy    Terms & Conditions    Refund Policy    Contact Us   
Copyright ©2008 CowaSoft LLC   All rights reserved.